The Joe Rocket Atomic 3.0 replacement jacket came in the mail today! Size small exactly the same as the one I had previously except this one has all the buttons intact. I hope this one is more durable than the first. I'll be sending out my old damaged one Wednesday to New Enough. I still can't believe they were nice enough to not only replace the jacket, but send me a new one while I hold onto the old one!
Most places would either tell me:
1. It's not our fault. Contact the manufacturer directly.
2. Insist that I send back the messed up one, wait for them to process and inspect it before deciding whether or not to send me a new replacement.
Two thumbs up for New Enough. Customer service is excellent.
Most places would either tell me:
1. It's not our fault. Contact the manufacturer directly.
2. Insist that I send back the messed up one, wait for them to process and inspect it before deciding whether or not to send me a new replacement.
Two thumbs up for New Enough. Customer service is excellent.
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